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Customer Service Executive - Berjaya Times Square

RM 2,150 - RM 2,150 / month

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  • Able to start on 21 April 2025
  • Min. SPM holder
  • Good command in English and Bahasa Malaysia (read, written, and spoken)
  • Computer literate with basic knowledge of MS Office applications,
  • Pass pre-phone interview & assessments.

Responsibility

Job scope

  • Excellent telephone etiquette (professional, confident and patient)
  • Handle incoming customer enquiries over the telephone
  • Identify cause of problems and recommend solutions
  • Assist customer to solve their problem/issue (prepaid/postpaid issue, billing etc)

Working Days

  • 5 working days, 2 rest days (can be on weekend or weekdays)

Working Shift:

  • Morning
  • 8:00am - 5:00pm
  • 9:00am - 6:00pm
  • Evening
  • 1:00pm - 10:00pm
  • 3:00pm - 12:00am

Remuneration Package

  • Basic salary: RM2,150.00 (Fixed)
  • KPI allowance: Maximum RM1000.00 (performance based)
  • Shift allowance (depends on working shift)
  • OT allowance (If applicable)

Benefits

  • Annual Increment (Based on performance)
  • Annual Bonus (Based on performance)
  • Appreciation incentives (up to RM1000.00)
  • Staff discount

Location: Level 10, Berjaya Times Square Jalan Imbi, Kuala Lumpur

Job Type: Full-time

Pay: RM2,150.00 per month

Schedule:

  • Rotational shift

Supplemental Pay:

  • Commission pay
  • Overtime pay
  • Performance bonus

Application Question(s):

  • How much is your expected salary?
  • Are you able to join on 11 November 2024?

Education:

  • STM/STPM (Preferred)

Language:

  • Mandarin (Preferred)

Expected Start Date: 04/21/2025