
Service Advisor ( Peugeot )
RM 1,800 - RM 2,200 / month
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Service Advisor (SA) – Key Responsibilities
The Service Advisor acts as a vital link between customers and the service department, ensuring exceptional service delivery through effective communication, coordination, and follow-up.
Customer Interaction
- Welcome customers warmly and check in vehicles for scheduled service appointments.
- Listen actively to customer concerns, perform initial visual inspections, and document any pre-existing vehicle damage.
- Communicate service recommendations clearly, based on customer feedback, technician diagnostics, and manufacturer guidelines.
- Provide accurate repair estimates and obtain customer approval prior to work being performed.
- Keep customers informed of repair timelines, changes, and any unexpected delays.
- Address customer questions and concerns professionally throughout the service process.
- Build trust and foster long-term relationships through courteous, transparent, and empathetic service.
Service Coordination
- Schedule and prioritize repairs in collaboration with technicians to maximize efficiency.
- Confirm parts availability and coordinate timely orders with suppliers when necessary.
- Provide real-time updates to customers regarding repair progress and any changes in scope.
- Facilitate approval processes for additional repairs or parts not included in the initial estimate.
- Conduct post-repair inspections to ensure quality standards are met before vehicle delivery.
- Resolve any service-related issues quickly and efficiently, keeping customer satisfaction at the forefront.
Administrative Tasks
- Accurately prepare service orders, detailing customer concerns and recommended work.
- Secure customer signatures on service documentation and authorization forms.
- Process service payments, parts returns, and exchanges efficiently.
- Maintain up-to-date service records and customer history in the system.
- Generate invoices and all relevant service-related documentation.
- Ensure a clean, organized, and customer-friendly service area at all times.
Job Type: Full-time
Pay: RM1,800.00 - RM2,200.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Supplemental Pay:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- Butterworth: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Do you have diploma in automotive technology?
Work Location: In person