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Technical Support Customer Service (Mandarin Speaker)

RM 3,000 - RM 4,000 / month

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Job Overview:

Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in a fast-paced environment and love the challenge of troubleshooting technical issues? If so, we want you to join our team as a Technical Support Customer Service Specialist!

Key Responsibilities:

  • Provide top-notch technical support to customers via phone, email, and chat.
  • Diagnose and troubleshoot hardware and software issues with efficiency and precision.
  • Guide customers through step-by-step solutions in a friendly and professional manner.
  • Document customer interactions and technical solutions accurately in our support system.
  • Collaborate with team members and other departments to resolve complex issues.
  • Stay up-to-date with the latest technology trends and product updates.

Job Qualifications:

  • Proven experience in a technical support or customer service role and required for Mandarin Speaker (spoken).
  • Excellent communication skills and a strong customer-focused attitude.
  • Ability to troubleshoot and resolve technical issues efficiently.
  • Familiarity with common operating systems and software applications.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.

What We Offer:

  • Competitive salary and comprehensive benefits package.
  • Opportunities for professional growth and career advancement.
  • A vibrant and inclusive work environment.
  • Ongoing paid training and development programs.
  • Access to the latest technology and tools.
  • Fun company events and team-building activities.

    Why Join Us?

    • Be a part of a forward-thinking company that values innovation and creativity.
    • Work with a supportive and friendly team that encourages growth and collaboration.
    • Enjoy a flexible work schedule and the potential for remote work opportunities.
    • Make a real impact by helping customers and improving their technology experiences.