Job Overview:Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in a fast-paced environment and love the challenge of troubleshooting technical issues? If so, we want you to join our team as a Technical Support Customer Service Specialist!
Key Responsibilities:- Provide top-notch technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues with efficiency and precision.
- Guide customers through step-by-step solutions in a friendly and professional manner.
- Document customer interactions and technical solutions accurately in our support system.
- Collaborate with team members and other departments to resolve complex issues.
- Stay up-to-date with the latest technology trends and product updates.
Job Qualifications:- Proven experience in a technical support or customer service role and required for Mandarin Speaker (spoken).
- Excellent communication skills and a strong customer-focused attitude.
- Ability to troubleshoot and resolve technical issues efficiently.
- Familiarity with common operating systems and software applications.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.