Trust and Safety Assoc - Indonesian

**THIS ROLE ONLY REQUIRES Indonesian Javanese NATIVE SPEAKERS** You will be responsible for analysing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Role Details: • Review, classify and/or remove content according to client guidelines, using specific tools and channels • Understand and remain updated on changing client policies and guidelines • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team • Serve as an advocate for the user community • Participate in process improvement initiatives that improve quality and efficiency of work • Participate in continuous training programs and workgroup discussions for optimal development in the role • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe Qualifications Basic Qualifications/Skills Needed: • Bachelor's Degree in any discipline from a recognised institution. • Fresh Graduate to 6 months of experience in content moderation • Strong coping, emotional resilience, and stress-management skills • Excellent comprehension and communication in English and Indonesian language skills, including Javanese dialects • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies • Strong attention to detail • Comfort synthesising and analyzing information from multiple streams • Strong critical thinking and decision-making skills • Deep familiarity and passion for the Internet, internet platforms, and Internet culture • Must at least live in any Indonesia state, including Java, for at least more than 5 years. Also, have a high affinity and cultural awareness of political and social situations in Indonesia including the Java region you will be supported • Ability to work well individually and as part of a team • Ability to work differing rotations/shifts and non-standard work hours • Flexibility in meeting changing business needs in a fast-paced environment • Commitment to quality, efficiency, and effectiveness