
Customer Service (English Speaker)
Salary undisclosed
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Respond to customer inquiries in a timely, professional, and courteous manner via phone, email, live chat, or social media platforms. Provide product or service information, resolve complaints, and address any customer concerns. Assist customers in navigating our website, processing orders, or troubleshooting technical issues. Collaborate with other departments to resolve complex or escalated issues. Maintain accurate records of customer interactions, inquiries, and feedback. Ensure a high level of customer satisfaction and loyalty by delivering personalized service. Handle and process customer returns, refunds, or exchanges according to company policy. Continuously improve product knowledge and stay updated on company offerings. Participate in customer service training programs and team meetin