Senior Technical Specialist

Experience of working in a large customer focused environment. experience in a customer service industry, preferably IT based. Preferred knowledge of E-commerce Platforms (Marketplaces) and/or CMSs (SFCC, Magento, Shopify). Maintain platform store content according to client specifications. Working experience with an E-commerce background. Minimum 5+ years of experience (preferably with E-commerce Platform/Enabler). Operate seller centers fluently, conduct regular SKU hygiene checks, and analyze key reports for sales, order performance, and store health. Preferred knowledge of E-commerce Platforms (Marketplaces) and/or CMSs (SFCC, Magento, Shopify). Maintain platform store content according to client specifications, including titles, descriptions, attributes, etc. Lead the optimization of workflow through automation, coordinating activities, and addressing risks to ensure continuous improvement. Operate seller centers fluently, conduct regular SKU hygiene checks, and analyze key reports for sales, order performance, and store health. Experience of working in a helpdesk/customer handling environment. Previous working experience in a multinational Service Desk/Helpdesk environment for 5+ years is a definite added advantage. Good interpersonal skills and customer interface skills – both on the phone and in person with customers and colleagues. Good written, Reading, and verbal communication skills – in particular verbal and telephone enquiry handling skills in business fluent English, Thai, Japanese, Korean, Russian, Vietnamese, Mandarin, Cantonese, Burmese Good analytical skills and the ability to define the precise nature of customer problems. Ability to conceptualize problems. Convert written or spoken material from one Russian to English while preserving the original meaning, format, and tone Cross-reference specialized dictionaries and translation tools to check quality of translation Proofread translated texts for grammar, spelling and punctuation accuracy. Having Service desk experience to support SOP based activities (L0/L1- e.g., password reset, system not able to boot etc) through Chat and call in Russian is an added advantage Ability to give specific and clear instructions and problem-solving advice Ability to organize and prioritize work in an effective manner Ability to work under pressure and be decisive Ability to support multiple accounts/customer environment Methodical and disciplined approach to work Self-motivation, drive and determination to succeed Good personal time management and task organization Ability to structure and organize small projects Ability to work well in a team Good understanding of customer satisfaction principles and practices In depth knowledge of PC technologies and desktop/server hardware and software architectures Knowledge of cabling and network architectures Ability to grasp new technical concepts quickly In depth knowledge of Microsoft applications used on PCs – MS Office 2003, MS Windows XP knowledge of Lotus Notes mail, Digital Marketing, Graphic Design, Back-End System Management (Magento), Microsoft Office, Photoshop, Illustrator, Premiere Pro, Campaign Management Analyst, Digital Campaign, Visual Designer, Creative Design, SELLER CENTER etc. Basic understanding of computers and how they are configured. Ability to identify and distinguish between hardware, software, network and server problems. Skills in the use of PCs and associated software and applications. Service Management Tool Knowledge and experience in RAS support and general administration Skills Needed: Microsoft applications used on PCs – MS Office 2003, MS Windows XP knowledge of Lotus Notes mail, Digital Marketing, Graphic Design, Back-End System Management (Magento), Microsoft Office, Photoshop, Illustrator, Premiere Pro, Campaign Management Analyst, Digital Campaign, visual Design, Seller Center, e Commerce ads,PC technologies and desktop/server hardware and software architectures, PCs – MS Office 2003, MS Windows XP knowledge of Lotus Notes mail, RAS support and general administration. Language Thai, Japanese, Korean, Russian, Vietnamese, Mandarin, Cantonese, Burmese