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Specialist, First Level Support APAC (6 months contract)

Salary undisclosed

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Specialist, First Level Support APAC (6 months contract)

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

Why join GEA

Job information

Reference Number

JR-0032998

Job function

Human Resources

Position type

Full time

Site

No. 3 Jalan Bangsar, KL Eco City,, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Japanese speaker preferred
Your responsibilities and tasks:
  • Demonstrating high proficiency in HR processes, policies and standard operating procedures and administer day-to-day HR related transactions including promotions, salary changes end of employments, one-time payments, verification of employment and employee inquiries·
  • Providing customer service support
  • Escalating complex queries to appropriate owner (inside or outside of HR)
  • Monitoring team queue in the case management tool and self-assign cases as appropriate and log each query in the case management tool, resolve query/request by referring to company policies and standard operating procedures
  • Supporting Data Integrity initiatives in all HR Systems
  • Communicating and sharing processes, policies, and other relevant documentation to employees needed to resolve the query/ issue

Your profile and qualifications:

  • Diploma or Bachelor's degree in Human Resources or Social Sciences background
  • 1-2 years of experience in a corporate HR support or client services role preferred
  • Good analytics, business, and financial acumen, with the ability to analyse complex data, draw conclusions, and offer recommendations
  • Customer focused with the ability to provide remote HR support via Global HR Center
  • Ability to handle sensitive situations and maintain a high degree of confidentiality
  • Familiarity with customer service environment and ability to meet identified targets, KPIs and SLAs
  • Working knowledge of service request management tools, MS Office, Workday and other HR related tools
  • Be able to communicate fluently in English and Japanese (preferred)