Specialist, First Level Support APAC (6 months contract)
Salary undisclosed
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Specialist, First Level Support APAC (6 months contract)
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
Why join GEA
Job information
Reference Number
JR-0032998
Job function
Human Resources
Position type
Full time
Site
No. 3 Jalan Bangsar, KL Eco City,, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Japanese speaker preferred
Your responsibilities and tasks:
- Demonstrating high proficiency in HR processes, policies and standard operating procedures and administer day-to-day HR related transactions including promotions, salary changes end of employments, one-time payments, verification of employment and employee inquiries·
- Providing customer service support
- Escalating complex queries to appropriate owner (inside or outside of HR)
- Monitoring team queue in the case management tool and self-assign cases as appropriate and log each query in the case management tool, resolve query/request by referring to company policies and standard operating procedures
- Supporting Data Integrity initiatives in all HR Systems
- Communicating and sharing processes, policies, and other relevant documentation to employees needed to resolve the query/ issue
Your profile and qualifications:
- Diploma or Bachelor's degree in Human Resources or Social Sciences background
- 1-2 years of experience in a corporate HR support or client services role preferred
- Good analytics, business, and financial acumen, with the ability to analyse complex data, draw conclusions, and offer recommendations
- Customer focused with the ability to provide remote HR support via Global HR Center
- Ability to handle sensitive situations and maintain a high degree of confidentiality
- Familiarity with customer service environment and ability to meet identified targets, KPIs and SLAs
- Working knowledge of service request management tools, MS Office, Workday and other HR related tools
- Be able to communicate fluently in English and Japanese (preferred)