L2 Apps Support (29327)_8704
RM 9,000 - RM 10,000 / month
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c3956118-ec71-4832-934c-421f699af025
29327
L2 Apps Support
12
Onsite
Menara Southern Bank (MSB)
- University Bachelor's Degree or Professional Qualification Computer Science / Information Technology or its equivalent
- Minimum 5 years of experience in production support with hands-on programming experience.
- During Project Phase :
- Work closely with developers to identify and resolve application issues
- Assist in deploying application updates to SIT, UAT, production environments using CI/CD pipelines.
- Perform pre- and post-deployment checks to ensure successful releases
- Level 1 support for any system level issues reported during project phase.
- Analyze system logs and error messages to diagnose technical issues
- Utilize debugging tools to pinpoint the root cause of application problems
- Provide support during project SIT, UAT and Production cutover tasks
- Configuration management, deployment support, and collaborating with development teams to streamline the application lifecycle;
- Post Live
- Involved in development of any post live enhancements and CRs driven by Business.
- Translates client requirements into application features and ensures the timely delivery of fully functional software applications
- Ensure the installation procedure is completely understood & properly applied.
- Monitoring application health, incident management, automation of support tasks, root cause analysis,
- Configuration management, deployment support, and collaborating with development teams to streamline the application lifecycle;
- Maintaining and updating technical documents and procedures.
- Plan, test, and drive execution of system contingency for Production systems to ensure availability.
- Problem Solving & Analytics. - Understand and drive impact analysis to identify the root cause of production issues.
- Understanding for change management and Incident / Problem Management processes.
- Perform checks, maintain logs, generate reports, and produce documentation.
- Builds and maintains positive working relationships with various IT and business teams
- Ensure process compliance in all operations, participate in regular audit exercises.
- Any other responsibilities/tasks as assigned by the management from time to time.
Job Types: Full-time, Permanent, Contract, Temporary, Freelance, Internship, Fresh graduate, Student job
Contract length: 12 months
Pay: RM9,000.00 - RM10,000.00 per month
Benefits:
- Additional leave
- Cell phone reimbursement
- Company car
- Dental insurance
- Flexible schedule
- Free parking
- Gym membership
- Health insurance
- Maternity leave
- Meal allowance
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
- Work from home
Schedule:
- Holidays
- Monday to Friday
- Weekend jobs
Supplemental Pay:
- 13th month salary
- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
- Retention bonus
- Signing bonus
- Tips
- Yearly bonus
Work Location: In person