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Inbound Call Center Agent (Multinational Bank)
RM 1,700 - RM 1,900 / month
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ROLE: Inbound Call Center Agent (Multinational Bank) (Contact Aaron @019-383 9704 for more info)
LOCATION:
- PJ City
JOB SCOPE:
- Answer incoming calls from customers regarding Medical Takaful certificate repricing, listening attentively to their needs and questions.
- Document all customer interactions, including questions, concerns, and resolutions, in the company’s system.
- Make sure customer data is complete in system
- Properly escalate complex or unresolved issues to appropriate personnel (supervisor) for future assistance.
- Help customers with any questions regarding Takaful in a professional and friendly manner
REQUIREMENTS:
- Good English and Bahasa Malaysia communication skills (spoken & written)
- Minimum SPM (BM & SEJARAH must pass)
- Fresh Graduates are welcomed - Training will be provided
- Good at listening to customers and their questions and concerns
SALARY PACKAGE:
- Basic Salary: RM1,700 - RM1,900
WORKING HOURS:
- Monday - Friday (9am - 6pm)
- 9 hour work day (inclusive of 1 hour break)
JOB TYPE:
- Contract (6 months)
Job Type: Contract
Contract length: 6 months
Pay: RM1,700.00 - RM1,900.00 per month
Schedule:
- Day shift
Work Location: In person