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Inbound Call Center Agent (Multinational Bank)

RM 1,700 - RM 1,900 / month

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ROLE: Inbound Call Center Agent (Multinational Bank) (Contact Aaron @019-383 9704 for more info)

LOCATION:

  • PJ City

JOB SCOPE:

  • Answer incoming calls from customers regarding Medical Takaful certificate repricing, listening attentively to their needs and questions.
  • Document all customer interactions, including questions, concerns, and resolutions, in the company’s system.
  • Make sure customer data is complete in system
  • Properly escalate complex or unresolved issues to appropriate personnel (supervisor) for future assistance.
  • Help customers with any questions regarding Takaful in a professional and friendly manner

REQUIREMENTS:

  • Good English and Bahasa Malaysia communication skills (spoken & written)
  • Minimum SPM (BM & SEJARAH must pass)
  • Fresh Graduates are welcomed - Training will be provided
  • Good at listening to customers and their questions and concerns

SALARY PACKAGE:

  • Basic Salary: RM1,700 - RM1,900

WORKING HOURS:

  • Monday - Friday (9am - 6pm)
  • 9 hour work day (inclusive of 1 hour break)

JOB TYPE:

  • Contract (6 months)

Job Type: Contract
Contract length: 6 months

Pay: RM1,700.00 - RM1,900.00 per month

Schedule:

  • Day shift

Work Location: In person