Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer Experience Officer

  • Full Time, onsite
  • CANAAN COMMUNICATION & TECHNOLOGIES SDN BHD
  • Kuala Lumpur, Malaysia
RM 3,000 - RM 3,000 / month
Checking job availability...
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Job Responsibilities:

  • Customer Engagement & Support: Handle customer inquiries and complaints via email, phone, and live chat in a professional and timely manner. Responsible for meeting individual KPIs – including but not limit to Customer Satisfaction, Quality Score, First Contact Resolutions and Average Resolutions Time.
  • Order Management: Assist customers with order placement, tracking, modifications, cancellations, returns, and refunds.
  • Problem Resolution: Investigate and resolve customer complaints or concerns promptly and professionally, ensuring a positive resolution and customer satisfaction.
  • Information Provision: Provide accurate, valid, and complete information to customers about products, services, and policies.
  • Record Keeping: Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
  • Follow-Up: Follow up with customers to ensure their issues are resolved and that they are satisfied with the service.
  • Feedback Handling: Collect and document customer feedback and suggest improvements to enhance the overall customer experience.
  • Collaboration: Collaborate with internal teams to address recurring issues and implement preventive measures.
  • Team Ambassadorship: Be the voice of the team in project-related discussions, ensuring that our perspectives, achievements, and challenges are accurately portrayed.

Qualifications & Skills:

  • Proven experience in customer support or a related field, preferably in ecommerce or retail.
  • Excellent verbal and written communication skills.
  • Strong phone contact handling skills and active listening.
  • Experience with Zendesk, D365, and Adobe Magento is a plus.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Problem-solving attitude with the ability to remain calm under pressure.
  • Strong phone contact handling skills and active listening.
  • Experience with Zendesk, D365, and Adobe Magento is a plus.

The Package:

  • Basic Salary – up to RM3000.00.
  • Medical Coverage Provided.
  • Opportunity for career growth and development.
  • Comprehensive training and support.
  • Working Hours: Monday to Friday 8.30am to 5.30pm.
  • Working Location: KL Trillion, Jalan Tun Razak, Kuala Lumpur.
  • Flexibility to work during public holidays or weekends if required.
  • Shift may be rotational, with off days scheduled on regular weekdays.

Education:

  • Diploma or equivalent; a degree in a related field is a plus.

Language:

  • Proficiency in English is required; and additional languages are an advantage.

Personal Traits:

  • Empathetic and patient with a strong customer-oriented mindset.
  • Ability to work independently and as part of a team.
  • Comfortable working in a dynamic, start-up environment where processes and resources are continuously being developed.

Job Type: Full-time

Pay: RM3,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Application Question(s):

  • Applicants MUST be able to start work IMMEDIATELY. Please indicate here.
  • MUST be willing to fully work from OFFICE at Jalan Tun Razak, KL.