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Customer Service Support Coordinator

RM 3,500 - RM 4,000 / month

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Customer Service Support Coordinator

Job Description:

  • Provide high-quality customer support (24/7) via Live Chat and other digital platforms.
  • Monitor and respond promptly through various communication channels including call center, social media, and web enquiries.
  • Collect feedback from drivers and passengers, identify front-line issues (e.g., booking cancellations), and report to supervisors.
  • Assist with ad-hoc tasks to support business improvements such as market research, service quality audits, etc.
  • Handle administrative tasks related to driver accounts (e.g., credit top-ups, profile updates).
  • Support cross-department campaigns and initiatives when required.

Salary: RM3,500 – RM4,000

Location: First Avenue, PJ

Requirements:

  • Diploma or higher in any relevant field.
  • Proficient in English (both written and spoken).
  • Malaysian citizens or candidates with valid residency status only.
  • Strong communication and interpersonal skills.
  • Able to present results clearly to management and work efficiently in a fast-paced environment.
  • Fresh graduates are welcome to apply.
  • Immediate availability is a plus.

Experienced candidates can apply via WhatsApp : Ms Lava 011-3563 0124

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM3,500.00 - RM4,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Experience:

  • Customer support: 1 year (Preferred)

Work Location: In person