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Technical User Support

RM 3,000 - RM 4,000 / month

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Responsibilities:

  • Capabilities set for User Support Senior level, as well as:
  • Good database knowledge with user perspective (update queries).
  • Proven experience in IT Service Management processes (Incident Management, Problem Management, Change Management etc.).
  • Experience in application support (L1) and maintenance in a large, process-oriented team.
  • Very good communication skills, ability to present problems and solutions in structured and clear way.

Requirements:

  • Higher education/ bachelor
  • Very good communication skills.
  • Good coordination skills.
  • Ability to work as a team member.
  • Ability to plan and organize work of teams
  • Customer oriented.
  • Working knowledge & experience in Salesforce / CRM.
  • Knowledge of relational database.
  • Good in troubleshooting skills.
  • Knowledge of Snow, Service now tools and ITIL Service Operation processes.
  • ITIL Foundation Certificate(Nice to have).
  • Knowledge of software building process.
  • At least 1 years of experience as Specialist supporting applications (analysis and providing solutions for incidents, problems and changes), preferred experience in work as second line support.
  • Ability to learn quickly new technologies and business processes.

Job Type: Contract
Contract length: 12 months

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Work from home

Schedule:

  • Day shift
  • Monday to Friday

Supplemental Pay:

  • Attendance bonus
  • Performance bonus

Ability to commute/relocate:

  • Puchong (47100): Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Required)

Experience:

  • Technical support/User Support: 1 year (Required)

Work Location: Hybrid remote in Puchong (47100)