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CUSTOMER SERVICE | MUAR

Salary undisclosed

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Key Responsibilities: Handle customer inquiries via phone, email, live chat, or in-person. Resolve customer complaints efficiently and with empathy. Provide accurate information about products, services, promotions, and company policies. Maintain customer records by updating account information and logging interactions. Follow up with customers to ensure their issues are fully resolved. Escalate complex or unresolved issues to higher-level support or relevant departments. Assist in processing orders, returns, refunds, or exchanges. Collaborate with other departments to improve customer experience. Achieve customer satisfaction targets and KPIs set by the company.