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Customer Service- English + Korean speaker (KL) #MSN

  • Full Time, onsite
  • Agensi Pekerjaan Recruit Express Sdn Bhd
  • Kuala Lumpur, Malaysia
RM 6,000 - RM 7,999 / month

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Job Task - Provide solutions and direction on routine issues regarding policies, procedures, and systems for Customer Service; analyze inventory issues and formulate recommendations for solutions. Navigate through challenging inquiries and demonstrate discernment on when to escalate and de-escalate problems to appropriate SMEs and stakeholders. Record with accuracy in Case Management System and JDE for Order Management - Train and develop Customer Service Representatives in the department, including side-by-side onboarding training/mentoring, continuous improvement and system enhancement training. Provide dedicated onboarding/training support during the training period. - Participate in technology assessments and propose solutions regarding system/process improvements, training related to customer service, and team development. Assist with user testing and implementing upgrades and/or new programs within the department. - Provide additional coverage for phones, order entry, and other duties typically handled by Customer Service Professionals to help with overflow. Includes Region Support for BU within SFDC. - Provide support to commercial team on consignment stocks planning and management - Other incidental duties: Coordinate with warehouse personnel regarding changes to shipping time and inventory cycle counts Requirement: - bachelor’s degree in related field required with minimum 2 years of relevant working experience. - Language: Korean and English, both Spoken and Written at least 7/10 - Moderate knowledge of JDE and SFDC as it pertains to Customer Service - Strict attention to detail - Demonstrated problem-solving and critical thinking skills