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Assistant Service & Operation Manager

RM 6,500 - RM 6,500 / month

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  • Oversee the daily operations of the service & operation department, ensuring quality, efficiency, and timely delivery to customers.
  • Manage a team of technicians and admins. Providing guidance, training, and performance evaluations to optimize team performance.
  • Monitor service quality and customer satisfaction, implementing corrective actions and process improvements as needed.
  • Serve as a point of contact for escalated customer inquiries or complaints, resolving issues promptly and ensuring a positive customer experience.
  • Develop and maintain strong relationships with customers, understanding their needs and proactively addressing any concerns or requirements.
  • Analyse service and operation data with key performance indicators to identify trends, make data-driven decisions, and implement strategies for improvement.
  • Allocate resources effectively, including personnel, equipment, and budget, to optimize service delivery and meet organizational goals.
  • Collaborate with other departments, such as sales and procurement, to achieve overall business objectives and enhance customer satisfaction.
  • Develop and implement service and operation policies, procedures, and best practices to ensure consistency and quality in goods & services.
  • Prepare regular reports and presentations on performance, highlighting achievements, challenges, and recommendations for improvement to management.

Requirement

  • Diploma or degree in Electronic and Electrical
  • At least 5 years related working experience
  • Able to write and speak in English and Bahasa Malaysia
  • Computer knowledge
  • Good management and coordination job

Job Types: Full-time, Permanent

Pay: RM3,328.68 - RM6,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion

Schedule:

  • Day shift
  • Monday to Friday

Supplemental Pay:

  • Performance bonus

Education:

  • STM/STPM (Preferred)

Experience:

  • related: 5 years (Preferred)

Willingness to travel:

  • 75% (Preferred)

Work Location: In person