
Customer Experience Executive
RM 2,800 - RM 3,500 / month
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Responsibility
What you will do As a dedicated Customer Service Executive, you’ll play a pivotal role in providing top-notch customer service. Here is what's waiting for you:
- Focusing diligently on voice & non-voice channels to swiftly address customer queries and take ownership of their concerns
- Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques
- Expertly articulating and presenting information about our products while professionally managing high inquiry volumes
- Embracing accountability for individual KPIs and working cohesively towards team goals
- Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions
- Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers
- Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times