Epicareer Might not Working Properly
Learn More

Technical Service Desk Officer

  • Full Time, onsite
  • KONSORTIUM MULTIMEDIA SWASTA SDN BHD
  • Petaling Jaya, Malaysia
RM 2,000 - RM 2,499 / month

Checking job availability...

Original
Simplified
- Provide User Support And Customer Service On Company-Supported Computer Applications And Platforms. Troubleshoot Problems And Advise On The Appropriate Action - Respond To Requests For Technical Assistance In Person, Via Phone, Chat, Or Email - Advise User On Appropriate Action - Follow Standard Help Desk Procedures - Follow Up With Customers And Users To Ensure Complete Resolution Of Issues - Working Closely With Operations Support Team Members For User And Further Technical Assistance. - Create & Handle All Tickets Pertaining To Customer Cases & Follow Up Closely Until Case Resolved. - To Exceed Customer’s Expectation In Term Of Customer Services & Accurate Information. - Work In A Team To Achieve The Required Kpi Elements And Sla. - Periodic Maintenance Announcement. - Assist In Preparing Ad-Hoc Reconciliation Reports Or Analysis Reports - Any Other Duty Assigned From Time To Time - Willing To Work At Bandar Utama, Petaling Jaya