
Server Support Technician(Mandarin)
Salary undisclosed
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Responsibilities 岗位职责: -Manage the delivery of server orders and provide after-sales maintenance to customers. -管理服务器订单的交付,并为客户提供售后维护。 -Diagnosing and resolving various hardware, software, server, and network issues. -诊断和解决各种硬件、软件故障、服务器故障和网络故障等问题。 -Collect, analyze, and resolve technical issues that customers encounter, both before and after the sale. -收集、分析和解决客户在售前和售后遇到的技术问题。 -Adhere to strict work handover protocols and provide consistent and accurate information. -严格按照规范做工作交接,保证信息同步准确。 -Follow the company's customer service standards and procedures and stay up-to-date with the latest products and technologies. -遵循公司的客户服务标准和流程,及时了解最新的产品和技术。 -Ensuring customer satisfaction and maintaining the company's reputation for excellent customer service. -确保客户满意并维护公司卓越客户服务的声誉。 Requirements 岗位要求: -Minimum Diploma/Degree in IT or a related field required -最低学历要求拥有IT技术或相关领域的文凭/学位 -Fluet in Mandarin (both spoken and written) -精通中文(口语与书写) -Proficient in Windows, with basic knowledge of Linux and databases. -对windows的应用要求比较熟悉;对Linux和数据库有一定的了解。 -Familiar with server and storage products as well as network equipment installation. -熟悉服务器、存储产品以及网络设备的安装。 -Understand the configuration and maintenance of network switches, routing devices and security products -理解网络交换机、路由设备和安全产品的配置和维护。 Benefits 福利: -EPF, SOCSO, EIS -Allowance 津贴 -Monthly Performance Bonus 每月绩效奖励 -Medical leave, annual leave, public holiday 病假, 年假, 公共假期 -Medical claim 医疗费报销 -Providing training 提供培训 -Nearby public transportation (LRT/MRT) 靠近公共交通