Team Member, Reservations

Job description Operations Providing information and reservations to guests, including upselling special packages, upgraded rooms and cross-selling different services throughout the property. To handle the reservation correspondence, conversation accurately and neatly. To ensure that all reservations are reconfirmed within 24 hours in a good command of English according to brand service standard via the proper channel. Monitor VIP’s reservation by ensuring all guest requests are carried out and communicated. To ensure that we have received prepayment when required, voucher from travel agency including updated rooming list of all groups prior to arrival. Handle suggestions and complaints by customer/tenants/guests and refer requests/complaints to department head and/or relevant department to ensure they are dealt with promptly and efficiently. To ensure that all reservations are entered accurately and work updates maintained consistently. Coordination To work as a team with colleagues across all departments to deliver the highest quality of service on all occasions. Work closely with the Operation team, Front Office and Accounts to ensure a smooth, accurate and efficient guest experience on check-in, meal plan, value inclusions and promotion or package offers, rates and billing. Training Ensure available technology is fully utilized and understood according to ONYX standards; in depth knowledge of Property Management System (PMS) is required. To be familiar with the facilities and services offered by the property. Miscellaneous To ensure that all reservations supplies are available and requisite such supplies whenever necessary. Maintain the cleanliness and neatness of the reservation area. Utilize free time cleaning and tidying work area. Management of daily, weekly and monthly reports and projects as defined and requested by Line Manager. Prepared to perform any other tasks as assigned by Management. Maintaining high standards of data quality through regular system maintenance. And to ensure that all reservations are entered accurately and work updates maintained consistently.