Team Member, Food and Beverage

Job description Main Duties & Responsibilities General Handles all telephone calls courteously and efficiently. Knows the food menu/special promotions including preparation times, cooking methods, main ingredient and side dishes. Knows the complete beverage selection including wines, cocktails and daily specials/selling objectives as mentioned in the service briefing. Implements opening and closing duties in accordance with standards. Handles guest complaints in accordance with service recovery guidelines. Liaises with kitchen and bar with regards to special requests. Outlet Service Sets up outlet and service stations on time before service and according to standards. Keeps service stations clean and complete. Provides service in accordance with service standards. Knows table/seat numbering, takes orders and uses Micros system to input orders. Ensures food & beverage is served at the appropriate time. Thanks every guest when they depart. Assists guests with menu recommendations and up-sells to increase the average check. Checks satisfaction of guests in assigned station. Ensures tables are always re-set in accordance with table top specifications. Is observant and pro-active in maintaining the table clean and glasses replenished. Cashiering Ensures charge-to-room checks are signed and the name matches with the room number. Ensures the validity of all credit cards. Informs the Team Leader for processing of all cash payments. Processes all Officer’s Check, Entertainment Check and City Ledger charges in accordance with established policies & procedures. In Room Dining Sets up In-room Dining area on time before service and according to standards. Keeps In-room Dining area clean and complete. Takes In-room Dining orders, assists guests with recommendations and up-sells to increase the average check. Inputs and settles order in the Micros system. Consistently updates the In-room Dining board to track trays and trolleys for collection. Provides service in accordance with service standards. Delivers, sets up and refreshes amenities according to schedule. Regular checks floors for In-room Dining equipment and when on shift, ensures no tray or trolleys are on left in corridors after 6:00 am.