
Air Freight- Operation Specialist
RM 5,000 - RM 5,000 / month
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Essential Functions:
Operations
- Key focus: Support major accounts in Air Export shipment movement.
- Freight flow management: Ensure smooth, timely processes to meet client needs.
- Daily coordination: Manage Air Import/Export activities, correspond with clients, service providers, and internal teams.
- Documentation: Prepare international transport documents.
- Customs & Government Compliance: Coordinate customs declarations and regulatory requirements with approved service providers.
- Data Management: Accurate and timely data entry into the operational system.
- Monitoring: Track shipment status, ensure customer satisfaction, manage inbound/outbound air schedules.
- Rate Coordination: Negotiate with service providers for best rates and services.
- Quotations: Handle intercompany inquiries, ad-hoc quotes, and tender RFQ responses.
- Invoicing: Accurate and timely client/vendor invoicing, ensuring on-time client submissions.
- Vendor Management: Validate vendor invoices and accruals promptly.
- Policy Compliance: Adhere to internal SOPs (Cargo Wise standards) and external regulations.
- Process Improvement: Seek efficiencies, apply recommended tools.
- SOP Adherence: Follow customer-specific Standard Operating Procedures.
- KPI Management: Meet operational KPIs as per company procedures.
Support Manager/Supervisor by:
- Reviewing daily operational reports for timely updates.
- Auditing files to uphold process standards.
- Building strong relationships with customers and service providers.
- Evaluating vendors regularly, developing improvement plans.
- Assisting with competitive rate responses and quotes.
- Supporting transitions for new or updated business.
- Assisting overseas offices with rate provision.
Finance Responsibilities
- Achieve billing KPIs.
- Follow company credit procedures.
- Ensure accurate, timely billing and resolve accounting issues.
- Manage COD (Cash on Delivery) accounts.
- Maintain job profitability.
General Responsibilities
- Handle client escalations.
- Manage warehouse inventory and arrange trucking pickups/deliveries (where applicable).
- Support ocean operations tasks when needed.
- Perform other duties as assigned.