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Air Freight- Operation Specialist

RM 5,000 - RM 5,000 / month

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Essential Functions:

Operations

  • Key focus: Support major accounts in Air Export shipment movement.
  • Freight flow management: Ensure smooth, timely processes to meet client needs.
  • Daily coordination: Manage Air Import/Export activities, correspond with clients, service providers, and internal teams.
  • Documentation: Prepare international transport documents.
  • Customs & Government Compliance: Coordinate customs declarations and regulatory requirements with approved service providers.
  • Data Management: Accurate and timely data entry into the operational system.
  • Monitoring: Track shipment status, ensure customer satisfaction, manage inbound/outbound air schedules.
  • Rate Coordination: Negotiate with service providers for best rates and services.
  • Quotations: Handle intercompany inquiries, ad-hoc quotes, and tender RFQ responses.
  • Invoicing: Accurate and timely client/vendor invoicing, ensuring on-time client submissions.
  • Vendor Management: Validate vendor invoices and accruals promptly.
  • Policy Compliance: Adhere to internal SOPs (Cargo Wise standards) and external regulations.
  • Process Improvement: Seek efficiencies, apply recommended tools.
  • SOP Adherence: Follow customer-specific Standard Operating Procedures.
  • KPI Management: Meet operational KPIs as per company procedures.

Support Manager/Supervisor by:

  • Reviewing daily operational reports for timely updates.
  • Auditing files to uphold process standards.
  • Building strong relationships with customers and service providers.
  • Evaluating vendors regularly, developing improvement plans.
  • Assisting with competitive rate responses and quotes.
  • Supporting transitions for new or updated business.
  • Assisting overseas offices with rate provision.

Finance Responsibilities

  • Achieve billing KPIs.
  • Follow company credit procedures.
  • Ensure accurate, timely billing and resolve accounting issues.
  • Manage COD (Cash on Delivery) accounts.
  • Maintain job profitability.

General Responsibilities

  • Handle client escalations.
  • Manage warehouse inventory and arrange trucking pickups/deliveries (where applicable).
  • Support ocean operations tasks when needed.
  • Perform other duties as assigned.