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IT SUPPORT AND TROUBLESHOOTING *Provide technical support to employees for hardware amd software issues, ensuring timely resolution to minimize downtime. *Assist in troubleshooting and resolving network connectivity issues and IT infrastructure problems. *Assist in installing, configuring, and maintaining computer systems, printers, and other office equipment. SYSTEM MONITORING AND MAINTENANCE *Assist in monitoring and maintaining network systems and serves to ensure they are running smoothly and securely. *Perform regular system backups and updates (software patches, security updates) to keep all devices secure and up to date. *Assist in managing the comapny's email system, ensuring functionality and security for all users. *Help maintain the company's website and cloud-based applications, ensuring they are running smothly. DATA SECURITY AND BACKUP *Support the IT executive in implementing security measures such as firewalls, antivirus software and access control systems to protect the organization's data and IT infrastructure. DOCUMENTATION AND REPORTING *Maintain accurate records of IT assets and equipment including hardware inventory and software licenses. *Assists in documenting technical procedures, system configuration and solutions to common IT issues for future reference. SYSTEM INSTALLATION AND CONFIGURATION *Assist in the installation and configuration of new hardware, software and network systems for employees, ensuring they are fully operational. *Help deploy and configure noew software applications, ensuring they are compatible with company systems and meet operational needs. COLLABORATION WITH IT EXECUTIVE *Work closely with the IT executive on larger IT projects, such as sysem upgrades, office network configurations, and infrastructure expansion. *Assist in training employees on basic IT functions, such as the use of internal systems, software applications, and other technology tools.