Officer, Mobility & Home Services

Officer, Mobility & Home Services, Malaysia POSITION SUMMARY • As the first point of contact to our customers, you are required to have an excellent communication and coordination skills to analyse, plan, communicate, execute, and monitor the roadside assistance required by our customers. • The company opens 24/7 and candidates are required to perform shift work including weekends, holidays and night shifts due to business requirements. DIMENSIONS OF ROLE First point of contact to our customers, you are required to have an excellent communication and coordination skills to analyse, plan, communicate, execute, and monitor the roadside assistance required by our customers. KEY RESPONSIBILITIES • Attend to incoming and outgoing communications promptly and courteously (telephone, e-mails, messaging etc...) • Proper use of the case management system to record down case activities and plan new tasks. • Provide quality assistance solution to our customers. • Able to work on a rotating shift basis, and to ensure prompt case handling with proper handover to the next person in the upcoming shift. SKILLS AND EXPERIENCE Skills • Ability to multi-task and prioritize your workload. • Analytical and questioning mindset is an advantage • Pragmatic approach to problem solving • Work well under pressure with good time management skill • Discernment and the ability to assess a situation objectively • Attention to detail with excellent numeracy and literacy. Qualifications • Experience in Insurance and BPO industries preferred. • Experience in customer service, assistance, insurance, or medical industry preferred. • Excellent written and spoken English and Bahasa Malaysia.