Customer Care Specialist - Elevate Your Career in Customer Service!
Are you a proactive and detail-oriented professional with a passion for customer service? Join our Client's team as a Customer Care Specialist, where you'll play a key role in ensuring seamless service operations, enhancing customer experience, and driving business success.
About the Client
Our Client is a global leader in lighting solutions, specializing in LED lamps, luminaires, and smart lighting technologies.
Key Responsibilities:
Service Notification Management - Accurately manage service requests, track statuses, and escalate unresolved issues. Spare Parts Coordination - Oversee orders, tracking, returns, and inventory accuracy with warehouses and distributors. Service Workflow Monitoring - Assign service jobs, schedule tasks, and ensure timely completion. Documentation & Reporting - Utilize Excel for service reports, presentations, and audit-ready records. Google Review Management - Monitor and respond to customer reviews professionally and efficiently. Internal Coordination - Act as the bridge between customer service, logistics, technical teams, and administration. Marketing & Customer Experience Support - Assist in engagement campaigns, customer satisfaction initiatives, and roadshows. E-Store Complaint Handling - Address online store inquiries, ensuring prompt resolution and clear communication. What We're Looking For:
Diploma or higher in Business, Marketing, Supply Chain, or a related field. 1 - 3 years of experience in customer service, preferable in after-sales or e-commerce operations. Strong proficiency in Excel and MS Office (pivot tables, charts, documentation). Excellent communications and coordination skills with a customer-first mindset. Ability to multitask and thrive in a fast-paced environment. Proactive and solutions-driven approach to problem-solving. High attention to details, organizational skills, and professional integrity. Ready to take your customer service expertise to the next level? Apply now and be part of a team that values excellence, collaboration, and innovation!
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