
Customer Support Specialist
RM 3,000 - RM 3,499 / month
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ROLE PURPOSE Handling enquiries from Instapay consumers in Shift pattern at Instapay Customer Service Centre regarding Instapay’s technology platforms. Responsible for building rapport and relationship with the customers in professional manner. To take ownership and initiative to complete customer’s follow up or direct the customers to the appropriate department for resolution. PRINCIPLE ACCOUNTABILITIES • To ensure customer’s request, enquires and complaints are attended and responded in a timely manner, and to provide first call resolution. • To handle calls, complaints, and enquiries efficiently, courteously and professionally. • To be part of and contribute to a good co-working and team environment and support other colleagues in delivering a good customers service to Instapay customers. • Ability to provide good customer service experience to all external & Internal customers through exceeding the monthly call coaching score of 80% and above • Complying with Instapay’s Core of Standard behaviour KEY REQUIREMENTS/ QUALIFICATIONS Analytical, communication and documentation skills. Strong conceptual abilities coupled with a strong knowledge of new technologies. Comfortable working in an uncertain and dynamically changing environment. Proficiency in Word, Excel, Access and Powerpoint. Proficiency in English / Urdu / Bengali / Indonesian / Nepal. Customer-oriented with good interpersonal and communication skills with customers. Strong and proven problem-solving skills. Good interpersonal skills to create a cordial relationship with the team. Ability to multitask and flexibility to support other functions when needed. Handle conflicts and difficult circumstances with maturity and composure. Basic understanding of technology and processes related to Mobile App in Financial domain. Possess Bachelor’s Degree. Post Graduate Diploma or Professional Degree in any field will be an added advantage. Any experience of working in call center or customer service environment will be an added advantage