
Lending Operations Coordinator
RM 2,000 - RM 3,000 / month
Checking job availability...
Original
Simplified
Get to Know the Role
As part of a dynamic Lending Operations Team, we are looking for a passionate candidate with an analytical and transformative mindset to support our growing financial services operations. While the primary responsibilities are outlined below, we seek someone open-minded and adaptable to take on additional tasks as needed.
Key Responsibilities:
- Support the Lending Operations core team in preparing data for disbursement, agreements, repayments, and communication tasks.
- Prepare mass emails for disbursement and repayment confirmations to partners.
- Create reports and perform data analysis to ensure key performance metrics are achieved.
- Handle Level 2 customer support inquiries related to lending products.
- Collaborate within and across teams to identify and implement process improvement opportunities.
- Develop automation solutions to streamline operational efficiency.
- Lead initiatives to enhance the Level 2 customer support process to meet performance standards.
- Re-prioritize and adapt to changes in a fast-paced, evolving environment.
- Perform other relevant support tasks (e.g., eStamping submissions).
Requirements:
- Bachelor’s degree in Business Administration, Computer Science, Business Analytics, Information Systems, or related fields.
- Basic knowledge of SQL, Python, HTML, APIs, Microsoft Power BI, Google Script, or any scripting language.
- Experience with Zoho is required.
- Strong team player with a passion for service excellence.
- Adaptable and results-driven, especially in high-paced settings.
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication skills.
- Effective time management, project management, and organizational skills.
- Proficiency with Microsoft Office and Google Workspace tools.
- High level of ownership, dependability, and a strong work ethic.
- Fluency in English is essential.
Job Type: Contract
Contract length: 12 months
Pay: RM2,000.00 - RM3,000.00 per month
Work Location: In person