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Lending Operations Coordinator

RM 2,000 - RM 3,000 / month

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Get to Know the Role
As part of a dynamic Lending Operations Team, we are looking for a passionate candidate with an analytical and transformative mindset to support our growing financial services operations. While the primary responsibilities are outlined below, we seek someone open-minded and adaptable to take on additional tasks as needed.

Key Responsibilities:

  • Support the Lending Operations core team in preparing data for disbursement, agreements, repayments, and communication tasks.
  • Prepare mass emails for disbursement and repayment confirmations to partners.
  • Create reports and perform data analysis to ensure key performance metrics are achieved.
  • Handle Level 2 customer support inquiries related to lending products.
  • Collaborate within and across teams to identify and implement process improvement opportunities.
  • Develop automation solutions to streamline operational efficiency.
  • Lead initiatives to enhance the Level 2 customer support process to meet performance standards.
  • Re-prioritize and adapt to changes in a fast-paced, evolving environment.
  • Perform other relevant support tasks (e.g., eStamping submissions).

Requirements:

  • Bachelor’s degree in Business Administration, Computer Science, Business Analytics, Information Systems, or related fields.
  • Basic knowledge of SQL, Python, HTML, APIs, Microsoft Power BI, Google Script, or any scripting language.
  • Experience with Zoho is required.
  • Strong team player with a passion for service excellence.
  • Adaptable and results-driven, especially in high-paced settings.
  • Strong analytical and problem-solving abilities.
  • Excellent written and verbal communication skills.
  • Effective time management, project management, and organizational skills.
  • Proficiency with Microsoft Office and Google Workspace tools.
  • High level of ownership, dependability, and a strong work ethic.
  • Fluency in English is essential.

Job Type: Contract
Contract length: 12 months

Pay: RM2,000.00 - RM3,000.00 per month

Work Location: In person