Epicareer Might not Working Properly
Learn More
D

Technical Support Mandarin

RM 3,500 - RM 3,900 / month

Checking job availability...

Original
Simplified

Language- Mandarin

Location-Shah Alam

Shift- Between 10am to 10pm

work from office

Must have 1 year of experience in IT Support/ IT Helpdesk

Asap joiners

Role & Responsibilities:-

  • Receive and handle inbound callsregarding fibre broadband technical issues
  • Diagnose and troubleshoot a wide range of 10G PON technical problems, such as installation, Internet connectivity,slow speeds, ONT/router issues, Wi-Fi connectivity, and voice problems remotely
  • Provide clear and concise technical explanationsto customersin a professional and friendly manner, ensuring timely resolution of issues
  • Escalate complex issuesto higher-level support teams as required
  • Document all customer interactions accurately and completely in the CRM system
  • Maintain a high level of customer satisfaction and strive to exceed customer expectations.

Interested candidates can share cv via email [email protected] or whatsapp 60327791094

Job Type: Full-time

Pay: RM3,500.00 - RM3,900.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Supplemental Pay:

  • Attendance bonus
  • Performance bonus

Language:

  • Mandarin (Preferred)
  • Bahasa (Preferred)

Work Location: In person

Expected Start Date: 04/28/2025