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Technical Support Mandarin
RM 3,500 - RM 3,900 / month
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Language- Mandarin
Location-Shah Alam
Shift- Between 10am to 10pm
work from office
Must have 1 year of experience in IT Support/ IT Helpdesk
Asap joiners
Role & Responsibilities:-
- Receive and handle inbound callsregarding fibre broadband technical issues
- Diagnose and troubleshoot a wide range of 10G PON technical problems, such as installation, Internet connectivity,slow speeds, ONT/router issues, Wi-Fi connectivity, and voice problems remotely
- Provide clear and concise technical explanationsto customersin a professional and friendly manner, ensuring timely resolution of issues
- Escalate complex issuesto higher-level support teams as required
- Document all customer interactions accurately and completely in the CRM system
- Maintain a high level of customer satisfaction and strive to exceed customer expectations.
Interested candidates can share cv via email [email protected] or whatsapp 60327791094
Job Type: Full-time
Pay: RM3,500.00 - RM3,900.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Supplemental Pay:
- Attendance bonus
- Performance bonus
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)
Work Location: In person
Expected Start Date: 04/28/2025