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Associate, Merchant Sales

RM 3,200 - RM 3,200 / month

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Merchant Requirements

  • Presenting the Merchant Onboarding Process (On-boarded under MRA) to MRA and Direct merchants​
  • Provide consultation and introducing the benefits company’s payment products & services to understand merchant needs and offered tailored payment solutions to meet their specific requirements.​
  • Provide guidance & support to MRA and direct merchants through onboarding process​
  • Provide training on product features and demonstrate the usage of Kayaaku POS Apps & Kayaaku Biz Portal.​

Administration & Account Management

  • Proactively establish and maintain effective working team relationships with all support departments. (Marketing, BPO, Account & Client Support)​
  • Monitor settlement reports of merchant transaction sales for potential risks, including fraud detection and prevention.​
  • Providing ongoing assistance to existing TPA, MRA and merchants, addressing questions, concerns, and technical issues promptly.​
  • Raise MSRF (merchant service request form) if have any change in MRA & merchants information. ​
  • Raise Change Request Document (CRD) if have any additional request, changes, or updates of payment devices & systems​
  • Follow up on ongoing system fixes progress​

Job Requirements:

  • Bachelor’s Degree in Business Management / Marketing or relevant.​
  • Minimum 1-3 years’ experience in Merchant Acquiring in similar roles.​
  • Ability to represent the business in a professional manner towards merchants.​
  • Ability to propose, negotiate and close deals in attracting new merchants or expanding existing relationships​
  • Ability to manage a team and coordinate with colleagues to achieve team success​
  • Keeps abreast of all the recent developments in the Acquiring business across the Malaysia.​
  • Highly developed marketing & organizational skills with a customer-friendly attitude.​
  • Relevant Working Industry : Financial Services Sector, Information Technology Sector, etc.​

Job Type: Permanent

Pay: From RM3,200.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Application Question(s):

  • Do you have working experience in merchant sales?
  • what is your expected salary?

Experience:

  • Sales: 1 year (Preferred)