
Retail Operation Senior Executive
Are you passionate about retail, love solving problems, and thrive in a fast-paced environment? We're on the lookout for a Retail Operation Senior Executive who’s not just organized and detail-oriented—but also excited to make a real impact on how our stores run, feel, and perform.
In this role, you’ll be the go-to person to help keep our retail engine running smoothly. From supporting store teams and improving operations to optimizing customer experiences and driving sales performance—you’ll play a key part in helping us grow and scale in exciting new ways.
What You'll Be Doing
Keeping Stores Running Like Clockwork
- Oversee daily operations across multiple outlets to ensure everything runs smoothly and efficiently.
- Collaborate with store teams to tackle issues, support staffing needs, and maintain excellent service standards.
Tracking the Numbers That Matter
- Monitor sales and stock levels across stores, identify trends, and propose strategies to hit (or exceed!) targets.
- Work closely with the inventory team to make sure shelves are stocked and ready to sell.
Making Stores Look Amazing
- Ensure top-notch visual merchandising—from clean displays to effective promotional signage.
- Partner with the marketing team to roll out fun and effective in-store campaigns.
Creating Great Customer Moments
- Support the implementation of high customer service standards (think: happy, helpful, and memorable experiences).
- Help manage escalated customer issues across both physical stores and platforms like WhatsApp.
Staying On Top of the Cash Game
- Ensure strong cash handling procedures and accurate reporting.
- Work with the finance team on reconciliations and audits.
Supporting Growth and New Store Launches
- Be part of exciting new store openings—from scouting spots to supporting launch-day logistics.
- Coordinate with various teams to get new locations up and running without a hitch