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Retail Operation Senior Executive

RM 4,000 - RM 5,000 / month

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Are you passionate about retail, love solving problems, and thrive in a fast-paced environment? We're on the lookout for a Retail Operation Senior Executive who’s not just organized and detail-oriented—but also excited to make a real impact on how our stores run, feel, and perform.

In this role, you’ll be the go-to person to help keep our retail engine running smoothly. From supporting store teams and improving operations to optimizing customer experiences and driving sales performance—you’ll play a key part in helping us grow and scale in exciting new ways.

What You'll Be Doing

Keeping Stores Running Like Clockwork

  • Oversee daily operations across multiple outlets to ensure everything runs smoothly and efficiently.
  • Collaborate with store teams to tackle issues, support staffing needs, and maintain excellent service standards.

Tracking the Numbers That Matter

  • Monitor sales and stock levels across stores, identify trends, and propose strategies to hit (or exceed!) targets.
  • Work closely with the inventory team to make sure shelves are stocked and ready to sell.

Making Stores Look Amazing

  • Ensure top-notch visual merchandising—from clean displays to effective promotional signage.
  • Partner with the marketing team to roll out fun and effective in-store campaigns.

Creating Great Customer Moments

  • Support the implementation of high customer service standards (think: happy, helpful, and memorable experiences).
  • Help manage escalated customer issues across both physical stores and platforms like WhatsApp.

Staying On Top of the Cash Game

  • Ensure strong cash handling procedures and accurate reporting.
  • Work with the finance team on reconciliations and audits.

Supporting Growth and New Store Launches

  • Be part of exciting new store openings—from scouting spots to supporting launch-day logistics.
  • Coordinate with various teams to get new locations up and running without a hitch