Customer Service Representative

Job purpose: To ensure customer satisfaction by providing prompt and accurate assistance, resolving inquiries, and building strong relationships, resulting in enhanced customer loyalty and retention. Key Responsibilities: 1. To address customer inquiries and concerns promptly to provide satisfactory resolutions, fostering a positive customer experience and loyalty. 2. To efficiently process customer orders, ensuring accurate fulfillment and on-time delivery, resulting in smooth operations and customer satisfaction. 3. To promptly respond to customer inquiries, providing accurate and comprehensive technical information, enabling customers to make informed decisions and resolve their concerns effectively. 4. To actively engage with customers, fostering strong and lasting relationships, resulting in increased customer loyalty and potential business growth. 5. To diligently maintain accurate documentation of customer interactions and feedback, facilitating data-driven insights for process improvement and informed decision-making.