
E-Commerce Customer Service_chinese
RM 3,600 - RM 4,500 / month
Checking job availability...
Original
Simplified
- Assisting customers by responding to their email and/or chat inquiries.
- Offering information about the products and services provided by the company.
- Resolving customer complaints or issues in a professional and timely manner.
- Processing customer orders and returns.
- Updating customer accounts with relevant information
- Identifying potential issues and escalating them to higher management if necessary.
- Keeping precise records of all customer interactions and transactions.
- 1-2 years’ e-commerce, customer service or marketing experience would be an advantage.
- Good computer skills and ability to quickly adapt to new software and systems.
- Microsoft Office knowledge is required.
- Ability to work in a fast-moving environment and details oriented.
- Comfortable in a high intensity, KPI driven and sales environment.
Interested? Send your CV to email- [email protected]
contact info: W/A at +6011-1627 3728
- 5 days working
- 1-2 years’ e-commerce, customer service or marketing experience would be an advantage.
- EPF & SOCSO
- Medical leave
- Annual leave
- Rest & relax area.