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Service Advisor

RM 2,000 - RM 2,500 / month

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Service Advisor duties and responsibilities

  • Greeting customers and directing them to an available technician
  • Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs
  • Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers
  • Answering customer questions about service outcomes and consulting with technicians when necessary
  • Informing customers about potential cost savings and warranty protections
  • Informing customers of changes in service or when their vehicle is ready to be picked up
  • Maintain positive customer relationships to ensure repeat business

Requirements and skills

  • Proven work experience as a Service Advisor or similar role
  • A strong understanding of automotive technology and the automotive industry
  • Proficiency with industry-specific software
  • Excellent customer service, interpersonal and communication expertise
  • Strong organizational, decision-making and problem-solving skills
  • Relevant training and/or certifications as a Service Advisor

Working Hours

  • Saturday to Sunday
  • Weekend off by Rotation
  • 9am - 6pm

Job Type: Full-time

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

  • Opportunities for promotion

Schedule:

  • Day shift

Supplemental Pay:

  • Attendance bonus
  • Commission pay
  • Tips
  • Yearly bonus