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Service Advisor
RM 2,000 - RM 2,500 / month
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Service Advisor duties and responsibilities
- Greeting customers and directing them to an available technician
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers
- Answering customer questions about service outcomes and consulting with technicians when necessary
- Informing customers about potential cost savings and warranty protections
- Informing customers of changes in service or when their vehicle is ready to be picked up
- Maintain positive customer relationships to ensure repeat business
Requirements and skills
- Proven work experience as a Service Advisor or similar role
- A strong understanding of automotive technology and the automotive industry
- Proficiency with industry-specific software
- Excellent customer service, interpersonal and communication expertise
- Strong organizational, decision-making and problem-solving skills
- Relevant training and/or certifications as a Service Advisor
Working Hours
- Saturday to Sunday
- Weekend off by Rotation
- 9am - 6pm
Job Type: Full-time
Pay: RM2,000.00 - RM2,500.00 per month
Benefits:
- Opportunities for promotion
Schedule:
- Day shift
Supplemental Pay:
- Attendance bonus
- Commission pay
- Tips
- Yearly bonus