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Service Advisor (Body & Paint) - Volkswagen

RM 2,500 - RM 3,500 / month

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Join Our F. A. Wagen Team as a Service Advisor (Body & Paint) today!

Are you passionate about delivering top-notch customer service and ensuring smooth operations? We are looking for a dedicated individual to provide exceptional service to our customers while managing their needs and queries.

Responsibilities:

  • To coordinate customer appointments and attend to all customers’ enquiries
  • To perform accurate repair estimates for the customers.
  • To liaise and negotiate effectively with insurance adjusters and insurance person-in-charge.
  • Communicate efficiently with the aftersales team on the parts availability and repair lead time in order to advise the customer on the promised delivery date.
  • To liaise with sub-contractors on repair completion targets within stipulated time frame.
  • To achieve budgeted B&P Sales, Intake targets and Customer Satisfaction level.
  • To upload all the necessary mandatory documents in the Merimen system.
  • To ensure all documents are complete before releasing the vehicle to the customers.
  • To do supplementary claims where needed.
  • To support all service marketing promotions and campaigns.
  • To update the necessary reports on a daily/weekly basis.
  • Performs any other duties that may be delegated from Manager from time to time.

Requirements:

  • Candidates must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Engineering (Mechanical/Automotive) or equivalent.
  • At least 2 year(s) of working experience in the related field is required for this position.
  • Customer service oriented with excellent interpersonal, relationship management and communication skills
  • Confident, dynamic and highly customer-oriented with a positive attitude.
  • Able to work under fast-paced environment
  • Computer literate and well versed with Microsoft Office.

If you are a customer-oriented, organized, and proactive individual with a passion for the automotive industry, we would love to have you on our team. Apply now and be part of a dynamic team where your contributions truly matter

Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Supplemental Pay:

  • Yearly bonus

Ability to commute/relocate:

  • Skudai: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • automotive service and repair or related field: 2 years (Preferred)

Work Location: In person