
Customer Support Executive
Salary undisclosed
Checking job availability...
Original
Simplified
- Handling customer support calls, helpdesk ticketing, and following up on the complaints on customer’s lodged issues and ensuring that IT is resolved and responded to promptly.
- Identify errors/bugs and guide customers to troubleshooting and problem-solving.
- Escalating unresolved customer complaints to the 2nd level or technical department.
- Updating the resolution progress to the customer timely and accordingly.
- Possessing excellent company packages and service knowledge to enhance customer support.
- Retaining the terminating subscribers with the management-approved offer.
- Providing suggestions for policies and procedures of the Customer Support department.
- Maintain a high and consistent level of support quality across the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Compiling the customer support service-related performance information and preparing the report for the management.
- Maintaining a pleasant working environment among the support team.
- Language(s) Required: Mandarin, English and Bahasa Malaysia.
- Diploma / Bachelor’s Degree in Business Administration or any related field.
- Fresh graduates are encouraged to apply.
- Good interpersonal skills with a positive attitude.
- Able to start immediately is an added advantage.
- Required by shift work.
- Additional Special Leave.
- Dental / Optical benefit
- Weekly sport activities / Team Building
- Gym access