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Junior Customer Support Executive (Order Management) - (Fresh Graduates)

RM 2,500 - RM 3,200 / month

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  • Accurately process customer orders in the ERP system, ensuring all details are complete and correct.
  • Monitor order status and proactively communicate with customers, suppliers/factories and internal operations team about order confirmations, production updates, shipping updates, and any delays.
  • Handle order modifications, cancellations, and returns according to company policies.
  • Manage the entire order cycle from order receipt to shipment, coordinating closely with the sales team, customers, and logistics partners to ensure timely and accurate order fulfillment.
  • Update customer and forwarder portals to assign orders to suppliers, manage purchase order acceptance, and adjust delivery dates when necessary (for select customers only).
  • Maintain accurate data in the internal system, including updating customer requirements, profiles, and price lists.
  • Resolve discrepancies or complaints in a professional and timely manner.
  • Provide administration support for internal and external as needed and ensure proper documentation and e-filing.
  • Any ad hoc task as assigned
  • Candidates must possess at least an SPM, STPM, UEC, Diploma, Bachelor's Degree, or equivalent qualification.
  • Fresh graduates are welcome to apply.
  • Proficiency in English.
  • Good knowledge of Microsoft Office tools (Excel, Word, Outlook).
  • Good verbal and written communication, analytical and problem-solving skills.
  • Customer oriented mindset, well-organized, and capable of handling high volumes of orders and emails.
  • Able to work independently and under pressure in a fast-paced environment.
  • Mandarin Speakers candidates will be added as an advantages as need to liaise with China counterpart.
  • Willing to be based at Bandar Puteri Puchong, Selangor (accessible by LRT)
  • 5 Working Days
  • Medical / Dental / Optical Claim
  • Individual Medical Insurance Coverage