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Jobs or company...

Telephone Operator

Salary undisclosed
Checking job availability...
Original
Simplified

Job Purpose
This position is responsible for performing all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel’s standards.
Reporting LinesKey Interactions
Internally

  • Catering Sales
  • Engineering
  • Finance
  • F&B
  • Housekeeping
  • IT
  • Kitchen
  • Purchasing
  • Reservations
  • Sales & Marketing
  • Security
  • Talent & Culture

Externally

  • Guests
  • Visitors
  • Suppliers
  • Vendors

Primary Responsibilities
Operation

  • Process all incoming and outgoing calls accurately and courteously
  • Ensure smooth internal telecommunication as per Hotel Standards
  • Record and control wake-up calls accurately
  • Assist guests with international calls and directory queries. Address guests by name whenever possible
  • Bill call costs
  • Handle guests requests promptly, report complaints and irregularities to the Telephone Supervisor
  • Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
  • Page staff member when requested
  • Abide by principles of guest privacy
  • Be aware of local telephone listings and frequently dialed numbers
  • Advise defects on switchboard equipment to Supervisor
  • Maintain a clean work environment

Other Responsibilities

  • Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
  • Be fully conversant with hotel fire & life safety/emergency procedures
  • Attend all briefings, meetings and trainings as assigned by management
  • Report for duty on time wearing clean and complete uniform at all times
  • Maintain a high standard of personal appearance and hygiene at all times
  • Perform other reasonable duties assigned by the Management of the Hotel

him
Main Complexity/Critical issues in the Job
Maintain highest standards and quality of services in Telecommunications operation to meet and exceed budgeted revenue targets and guests’ expectation/VOG target.
Span of Control
Nature

Amount

Budget responsibilities

Not Applicable

Revenue responsibilities

Not Applicable

Headcount

Not Applicable
Profile
Knowledge and Experience

  • Secondary / High school education
  • Minimum 1 year of relevant experience
  • Excellent reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies

  • Good communication and customer contact skills
  • Service oriented with an eye for details
  • Ability to work effectively and contribute in a team
  • Self-motivated and energetic
  • Must be well-presented and professionally groomed at all times

Job Type: Full-time

Benefits:

  • Health insurance
  • Parental leave

Schedule:

  • Rotational shift

Ability to commute/relocate:

  • Bangsar: Reliably commute or planning to relocate before starting work (Required)

Language:

  • Basic Local languages (English & Bahasa) (Required)