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Job Summary:
We are looking for a highly organized and performance-driven E-Commerce Manager to oversee and enhance our daily e-commerce operations. This role involves managing operaion, human resource & administrative. The ideal candidate will have strong leadership skills, a keen eye for detail, and a passion for optimizing processes to ensure efficient, timely, and cost-effective operations.
Key Responsibilities:
- Manage daily operations, including order processing, logistics, and timely delivery.
- Oversee inventory management, including stock forecasting and reordering.
- Handle customer issues, returns, and complaints in collaboration with customer service.
- Collaborate with the marketing team to ensure smooth execution of promotional campaigns.
- Supervise and mentor the operations team, ensuring adherence to SOPs.
- Provide regular reports on sales, performance, and key operational metrics.
- Analyze operations to identify bottlenecks and suggest improvements.
- Handle basic HR functions including staff scheduling, performance monitoring, leave tracking, and onboarding of new team members.
- Develop and enforce standard operating procedures (SOPs) across operations.
Qualifications:
- Strong background in e-commerce operations, logistics, and inventory management.
- Leadership experience with a focus on team performance and development.
- Excellent problem-solving and data analysis skills.
- Ability to work in a fast-paced environment and meet operational targets.
Job Type: Full-time
Pay: RM2,000.00 per month
Schedule:
- Monday to Friday
Work Location: In person
Application Deadline: 05/05/2025