CUSTOMER SERVICE OFFICER (SOUTHKEY, JOHOR)

Job Descriptions • To service customers with courtesy and as necessary; guide them to their intended locations. • To attend to customer (both shoppers & tenants) complaints and refer to Supervisor / Executive on duty in necessary. • To provide comfort and care to children who are lost and attend to them until their parents or guardian claim them. • To be on board shopper shuttle as tour consultant as scheduled. • To act as personalized shopping guide as required or a s instructed by Superiors. • To distribute internal circulars to tenants as required. • To assist the Supervisors as necessary to check all tenants' opening & closing times daily. • To maintain cleanliness and tidiness of all counters and equipment e.g. baby joggers, wheel chairs and power shoppers, including display of brochures at every service counter. • To provide gift-wrapping service to customer. Job Requirements: • Preferably with at least 2 - 3 years working experience in retail, hotel front line, shopping mall servicing customers/ guests service industry • Good command of Bahasa Malaysia and English (oral and written) • Conversant in other local dialects preferred and would be added advantage • Computer literate (Microsoft office). • Good interpersonal and communication skills. • Warn personality and pleasant looking • Able to work shifts, weekends and Public Holidays.