Fraud Analyst - Remote

Key Responsibilities • Daily monitor customers' applications, transaction patterns, and activities to ensure meeting compliance standards. • Inquire and escalate to the relevant department to verify possible fraud or suspicious customer activities. • Maintain and update internal reports, highlighting abnormalities and escalating them with detailed remarks to the F&R department. • Assist customer service team on customer activities queries. Escalate cases to superior for confirmation and approval. • Maintain the target handling time of task completion set by management. • Support ad hoc tasks as assigned by the leader or immediate supervisor. Requirements • Minimum SPM qualification or higher. • Strong time management and problem-solving skills. • Capable of multitasking and working independently. • Own PC/Laptop with specifications: 8GB RAM or above, Intel Core i5 processor or AMD Ryzen 5 processor or above, and internet speed of at least 80 Mbps for work • 1 year working experience in compliance, fraud & risk or related roles will be added advantage