Surveillance & Compliance Officer (Retail Industry)

Job Scope / Responsibilities : - Monitor Surveillance: Continuously observe security cameras footage and alarms systems, promptly investigating and responding to any unusual or unauthorized activities. - Alarm system: Ensure all of the outlets armed after operation hour. Promptly respond and assist the staff outlets in the event of alarm triggering or alarm inquiries. - To use the CCTV system, integrate with alarm system to help detect and deter crime and provide high quality evidence to allow enforcement agencies to investigate and prosecute offenders. - Emergency Response: Respond to alarms, emergencies, and incidents promptly and appropriately, taking necessary actions to resolve or mitigate the situation - Conduct on-site outlet inspections involves ensuring compliance with security, surveillance, health and safety standards, and SOPs. - Conduct a site visit on security equipment functionality and procedure - Report Writing: Maintain detailed and accurate incident reports, documenting all security-related activities. - Ensure that all incidents are reported and responded correctly and incident reports completed where required. - To ensure that all monitoring system, or server issues within the CCTV department are addressed in an appropriate and timely manner. - Provide training to new hires and develop a customized training program for each employee based on their job responsibilities. - Support the continual development of working practise and maintain an excellent knowledge of all sites. - Prepare reports and regularly updates to Head of Department. - Any ad-hoc task assigned by management from time to time. Requirements : - Diploma & above - Must be able to communicate (read and write) in English and Bahasa Malaysia. Knowledge of Mandarin is an added advantage. - Candidate with security, law enforcement, retail experience or a related field is advantageous. - Fresh graduates are welcome to apply. - Able to work night shifts, including weekends and holidays -Willing to work outstation - Possess own transport - Strong observational and communication skills. - Experience in technical systems and excellent verbal communication skills - Maintain and practice a high degree of confidentiality at all times - Have the IT skills and the ability to understand and use varied CCTV systems and platforms is an added advantage. - Good analytical, problem-solving skills and able to organize multiple priorities and meet deadlines