
Customer Service Executive (6 Months Contract)
- Full Time, onsite
- Agensi Pekerjaan Cornerstone Global Partners (Malaysia) Sdn Bhd
- Kuala Lumpur, Malaysia
RM 3,000 - RM 3,100 / month
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- Respond promptly and professionally to customer inquiries and complaints through phone, email, and chat, ensuring all issues are resolved in a timely and satisfactory manner.
- Provide clear and accurate information regarding products, services, policies, and procedures to enhance customer experience.
- Identify and escalate complex customer issues to the appropriate teams, ensuring effective follow-up to guarantee resolution and customer satisfaction.
- Monitor and analyze trends and patterns in customer inquiries and complaints, offering valuable feedback to cross-functional teams to drive improvements in products, services, and processes.
- Meet or exceed established performance metrics, including customer satisfaction scores, first contact resolution rates, and response times.
- Maintain accurate and complete customer records and logs.
- Stay informed with product and service knowledge, and participate in training and development activities as required.
- Handle other tasks and responsibilities as assigned by the supervisor to support team objectives and enhance overall service quality.
- Diploma or equivalent; additional certifications in customer service or related fields are a plus.
- Able to speak in English and Bahasa Malaysia
- Fresh graduate are welcome to apply
- 1+ years of experience in customer service, preferably in a contact center environment.
- Strong communication skills, with the ability to communicate effectively via phone, email, and chat.
- Mid Senior : RM 3,000 (Basic) + RM 250 (KPI Incentive)
- Senior : RM 3,100 (Basic) + RM 250 (KPI Incentive)
- Annual Leaves: Prorated according to the number of months working
- (1 month = 1 day of AL)