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Customer Service Executive (6 Months Contract)

  • Full Time, onsite
  • Agensi Pekerjaan Cornerstone Global Partners (Malaysia) Sdn Bhd
  • Kuala Lumpur, Malaysia
RM 3,000 - RM 3,100 / month

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  • Respond promptly and professionally to customer inquiries and complaints through phone, email, and chat, ensuring all issues are resolved in a timely and satisfactory manner.
  • Provide clear and accurate information regarding products, services, policies, and procedures to enhance customer experience.
  • Identify and escalate complex customer issues to the appropriate teams, ensuring effective follow-up to guarantee resolution and customer satisfaction.
  • Monitor and analyze trends and patterns in customer inquiries and complaints, offering valuable feedback to cross-functional teams to drive improvements in products, services, and processes.
  • Meet or exceed established performance metrics, including customer satisfaction scores, first contact resolution rates, and response times.
  • Maintain accurate and complete customer records and logs.
  • Stay informed with product and service knowledge, and participate in training and development activities as required.
  • Handle other tasks and responsibilities as assigned by the supervisor to support team objectives and enhance overall service quality.
  • Diploma or equivalent; additional certifications in customer service or related fields are a plus.
  • Able to speak in English and Bahasa Malaysia
  • Fresh graduate are welcome to apply
  • 1+ years of experience in customer service, preferably in a contact center environment.
  • Strong communication skills, with the ability to communicate effectively via phone, email, and chat.
  • Mid Senior : RM 3,000 (Basic) + RM 250 (KPI Incentive)
  • Senior : RM 3,100 (Basic) + RM 250 (KPI Incentive)
  • Annual Leaves: Prorated according to the number of months working
  • (1 month = 1 day of AL)