
J - Desktop Support Engineer [End User Support | Short Notice only]
Position: Desktop Technician (Band 1)
Experience Level: 1-3 years
Location: Penang and Kulim(Malaysia)
Support Model : Dispatch
Join Our Team!
We’re looking for a proactive Desktop Support Engineer to join our dynamic IT support team. This role offers the opportunity to work in a fast-paced, collaborative environment where you’ll provide vital support for local and remote desktop users, troubleshoot hardware/software issues, and ensure smooth IT operations.
Key Responsibilities:-
- Excellent working knowledge of Windows 7, 8, 10, 11
- Good working knowledge of Windows. (MacOS a plus).
- Strong working knowledge of Workstations, desktop, laptop, printers/fax, and peripherals, graphics cards and network cards.
- Strong knowledge of PC/ Workstation builds. (MS SCCM and MS MDM)
- Working knowledge of Active Directory 2003/8/12 R2, Microsoft Office 365, Microsoft Exchange, DNS, DHCP, Group Policy etc.
- Basic troubleshooting knowledge of iPad, iPhone, Android, and other smart technologies
- Excellent working knowledge in asset / inventory management
- Ability to maintain composure and focus while troubleshooting and solving technical issues.
- Ability to adhere to a schedule of client appointments while adapting to customer requests.
- Demonstrated ability to communicate complex technical concepts in simple language.
- Strong Experience in Multi-Functional Printer troubleshooting
- Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.
- Excellent verbal and written communication in English
- Excellent customer service skills
What We’re Looking For:
· Qualifications: Bachelor’s degree in computer science or related field.
· Experience: 1-2 years in IT support, particularly with Windows 7-10, Active Directory, GPOs, and PC/laptop management.
· Skills: Excellent troubleshooting, multitasking, and communication abilities; adaptable to fast-changing environments.
· Flexibility: Willingness to work off-hours and weekends for projects or emergencies.
If you are interested to apply, kindly submit your updated resume in DOC/PDF file and allow our Consultant to match you with our Clients.
Appreciate if you can include details below in the resume:
Current Address / Location:
Current salary:
Reason of leaving:
Expected salary:
Notice period:
We regret to inform that only shortlisted candidates would be notified
Whatsapp: +6016-986 9055
Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd
JTK Number: JTKSM 1252
Job Types: Full-time, Permanent
Pay: RM2,000.00 - RM3,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
- On call
Supplemental Pay:
- Yearly bonus
Application Question(s):
- current location, current salary, reason for leaving, expected salary, notice period, own transport (Y/N)
Education:
- Bachelor's (Preferred)
Experience:
- Desktop Support: 2 years (Preferred)
- L1 Support: 2 years (Preferred)
- end users support: 2 years (Preferred)
Work Location: In person