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Technical Support- L2

RM 4,000 - RM 6,000 / month

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Role Title: GTCS-L2
Job Type: Permanent with client
Work Mode: Hybrid

Job Description:

  • Serving as the second point/advanced of contact for Level 1/Test Centers seeking technical assistance over the phone, chat and email.
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Taking ownership of incidents reported and seeing problems through to resolution
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Prioritizing based on candidate or test center impact and manage several incidents at one time
  • Document technical knowledge in the form SF knowledge articles in quick fashion
  • Assist in simulation and recreation of Test Center problems and recommend system modifications/best practices to eliminate problems and improve efficiencies.
  • To be part of special project assigned by Managers or Team Leaders that may require collaboration with cross functional teams.
  • Perform other duties as assigned by Team Leader or Manager

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM6,000.00 per month

Benefits:

  • Health insurance
  • Work from home

Schedule:

  • Monday to Friday
  • Rotational shift