Infra Support Engineer
RM 3,000 - RM 4,400 / month
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Role Title: System Analyst
Job Type: Permanent with client
Work Mode: Hybrid
Location: Damansara Heights
Job Description:
- Monitor and resolve production problems
- Troubleshoot problems to determine severity and priority
- Resolve problem or escalate to the resolution person/group
- Handoff information to resolution party
- Maintain communications with resolution party until problem is resolved or a workaround is put in place
- Track (document) problem through resolution
- If problem was resolved outside this group and based on the resolution, document steps that the Global Analysis & Resolution group can take to resolve this problem in the future
- Identify and document fixes that require program changes and/or procedure changes
- Work with other groups/departments to assist in creating permanent resolution/fixes
- Continuously strive to improve customer support, identifying opportunities and recommend solutions for improving service efficiency and effectiveness
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM4,400.00 per month
Benefits:
- Health insurance
- Work from home
Schedule:
- Monday to Friday
- Night shift
- Rotational shift