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Infra Support Engineer

RM 3,000 - RM 4,400 / month

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Role Title: System Analyst
Job Type: Permanent with client
Work Mode: Hybrid
Location: Damansara Heights

Job Description:

  • Monitor and resolve production problems
  • Troubleshoot problems to determine severity and priority
  • Resolve problem or escalate to the resolution person/group
  • Handoff information to resolution party
  • Maintain communications with resolution party until problem is resolved or a workaround is put in place
  • Track (document) problem through resolution
  • If problem was resolved outside this group and based on the resolution, document steps that the Global Analysis & Resolution group can take to resolve this problem in the future
  • Identify and document fixes that require program changes and/or procedure changes
  • Work with other groups/departments to assist in creating permanent resolution/fixes
  • Continuously strive to improve customer support, identifying opportunities and recommend solutions for improving service efficiency and effectiveness

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,400.00 per month

Benefits:

  • Health insurance
  • Work from home

Schedule:

  • Monday to Friday
  • Night shift
  • Rotational shift