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Student Services Executive
RM 3,000 - RM 4,500 / month
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We are looking for a dedicated and friendly Student Services Executive to join our team. The ideal candidate will have a passion for customer service and passion in supporting clients/students throughout their educational journey, ensuring they have a positive experience and access to necessary resources.
Key Responsibilities:
- Provide exceptional student services by promptly addressing inquiries, concerns, and requests, maintaining high responsiveness via written communications e.g. email, telegram, WhatsApp etc.
- Assist in organizing and managing student courses, events, and programs while serving as a primary point of contact for student communications.
- Maintain regular communication with students through emails, and social media, and assist with the registration process, updating student information in the CRM database.
- Gather feedback to improve services and the overall student experience.
- Develop understanding of products and services, collaborate with the sales team, and identify upselling and cross-selling opportunities based on clients' needs.
- Assist in event and other ad-hoc task when required.
Key Requirements:
- Diploma or Bachelor Degree in Business Administration, Marketing, Communications, or a related field.
- Proven experience in customer service or student support role.
- Fresh graduates are welcome to apply.
- Good communication skills in English. Mandarin is a plus to deal with Mandarin speaking clients.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office / CRM software is a plus.
- Willingness to work on a rotational shift schedule when required.
Job Type: Full-time
Pay: RM3,000.00 - RM4,500.00 per month
Benefits:
- Health insurance
Schedule:
- Afternoon shift
- Evening shift
- Night shift
- On call
Supplemental Pay:
- Performance bonus
Work Location: In person