Project description
Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America are looking for Consultants to be part of the project
The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. They work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Malaysia and overseas branches.
The client has more than 80 years of history in the banking industry and is expanding its footprint in Malaysia.
The selected resource will be working in a newly setup technology centre located in Kuala Lumpur as part of Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.
Responsibilities
Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure
Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool
Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented
Ensure all incidents and problems are proactively managed
Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management
Collaborate with the development team in identifying resolutions and transitioning of releases into production environment
Adopt standard Incident and Problem Management workflow and processes, i.e timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails
Participate in DR/BCM activities or infrastructure related upgrade
Responsible of capacity management. To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead
Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed
Skills
Must have
Degree in computer science/engineering or related disciplines.
3+ years of experience in application development and support environment in Banking Finance
Finance knowledge for GL, MAS, GST, Regulatory and Reporting/business intelligence
Individual must have working experience in Unix/Windows platforms, batch scheduling tools, Database query skills, BI Tools skillsets
Mandatory Technical skills : Oracle / MS SQL,SQL & Shell Scripting, Unix/Linux
Experienced working in L2 support
Willing to work on shifts
Experience in supporting applications hosted on Webservers and Java servers
Excellent communication, interpersonal and analytical skills
Excellent knowledge of front to back banking business , finance, risk and accounting data across various sectors
Excellent & proven Incident/Problem Management and organization skills a must
Nice to have
NA
Other
Languages
English: C1 Advanced
Seniority
Regular
Kuala Lumpur, Malaysia
Req. VR-113655
Technical Support (SL2)
BCM Industry
21/04/2025
Req. VR-113655