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Customer Service Representative (LIVE CHAT) - Rotational Shift

RM 2,400 - RM 2,500 / month

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  • Adhering to service level agreements for incoming buyer chats.
  • To deliver excellent CS and manage the needs of our customer (through Live chat)
  • Liaise with other departments such as CS, Warehouse, or Logistics teams as required to resolve user issues
  • Professionally handle the high volume of inquiries from customer
  • Take ownership of issues and concern of customer including operational issue
  • Continuously identity work process and improvement
  • Achieve the KPI as daily basis set up by regional

5DAYS , 2 DAY OFF

Rotational shift , day/night shift required

Job Type: Contract
Contract length: 12 months

Pay: RM2,400.00 - RM2,500.00 per month

Schedule:

  • Day shift
  • Night shift

Supplemental Pay:

  • Overtime pay

Education:

  • STM/STPM (Preferred)
About Shopee
Size More than 5000
Industry Broadline Retail
Location Singapore
Founded 5 February 2015
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