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Helpdesk Support Engineer
RM 2,800 - RM 4,000 / month
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Job Role:
- Respond promptly to user inquiries through various channels such as phone, email, or ticketing system
- Diagnose and resolve technical hardware and software issues, including desktops, laptops, servers, storages, networking devices, backup, etc
- Provide courteous and professional assistance to users, ensuring a positive support experience
- Clearly communicate technical solutions in user-friendly language to non-technical personnel
- Follow up with users to ensure issues are resolved satisfactorily and maintain high levels of user satisfaction
- Coordinate with vendors for hardware repairs and warranty support as needed
- Provide periodical preventive maintenance to customers IT infrastructure to ensure the system and network are in order
Requirements:
- Bachelor's Degree in Computer Science/Information Technology, Engineering (Telecommunications) or equivalent
- Proven experience in a technical support role or similar position
- Strong understanding of IT infrastructure, including hardware, software, networks, and operating systems
- Proficiency in troubleshooting common technical issues
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively in a fast-paced environment
- Customer-oriented mindset with a focus on delivering high-quality support services
- Professional certification is a plus
- Minimum 1 year working experience in maintaining and administering relevant hardware
Job Types: Full-time, Permanent
Pay: RM2,800.00 - RM4,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Education:
- Bachelor's (Preferred)
Experience:
- maintaining and administering relevant hardware: 1 year (Preferred)
Work Location: In person