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Helpdesk Support Engineer

  • Full Time, onsite
  • Agensi Pekerjaan Alpha Alliance Sdn Bhd
  • Johor Bahru, Malaysia
RM 2,800 - RM 4,000 / month

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Job Role:

  • Respond promptly to user inquiries through various channels such as phone, email, or ticketing system
  • Diagnose and resolve technical hardware and software issues, including desktops, laptops, servers, storages, networking devices, backup, etc
  • Provide courteous and professional assistance to users, ensuring a positive support experience
  • Clearly communicate technical solutions in user-friendly language to non-technical personnel
  • Follow up with users to ensure issues are resolved satisfactorily and maintain high levels of user satisfaction
  • Coordinate with vendors for hardware repairs and warranty support as needed
  • Provide periodical preventive maintenance to customers IT infrastructure to ensure the system and network are in order

Requirements:

  • Bachelor's Degree in Computer Science/Information Technology, Engineering (Telecommunications) or equivalent
  • Proven experience in a technical support role or similar position
  • Strong understanding of IT infrastructure, including hardware, software, networks, and operating systems
  • Proficiency in troubleshooting common technical issues
  • Excellent communication and interpersonal skills
  • Ability to work independently and collaboratively in a fast-paced environment
  • Customer-oriented mindset with a focus on delivering high-quality support services
  • Professional certification is a plus
  • Minimum 1 year working experience in maintaining and administering relevant hardware

Job Types: Full-time, Permanent

Pay: RM2,800.00 - RM4,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Education:

  • Bachelor's (Preferred)

Experience:

  • maintaining and administering relevant hardware: 1 year (Preferred)

Work Location: In person