Epicareer Might not Working Properly
Learn More

Executive – Technical Support (Tagalog Language Support)

RM 3,000 - RM 4,000 / month

Checking job availability...

Original
Simplified

Responsibilities of the Role:

  • Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
  • Determine the problem and provide a technical resolution within the contact or by dispatching for service.
  • Resolve the cases from end to end, make follow up and regularly update the customers on the case progress.
  • Always strive to meet and exceed customers’ needs and expectations.
  • Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
  • Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
  • Demonstrate the required maturity to work from home/remotely under minimum supervision.

Requirements for the Role:

  • Degree, Diploma or an equivalent professional qualification.
  • Tagalog language – to Speak, Read, and Write.
  • Fresh graduates with good English and Tagalog communication skills and personal/working experience in handling computers/laptops or technical issues.
  • Understanding of desktop, laptop and tablet’s hardware and technology.
  • Technical knowledge with problem solving and troubleshooting skills.
  • Technical knowledge on Microsoft Operating Systems & Office Suites.
  • Excellent customer service skills and professionalism in spoken and written Tagalog & English languages.
  • Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.

The Package:

  • Attractive Salary (RM3,000 – RM4,000).
  • Housing Allowance (RM500).
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
  • Working Location: Kuala Lumpur.