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Sales Support Specialist

RM 2,000 - RM 4,000 / month

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Overview

We’re looking for an experienced Sales Support Specialist based in JB to join our growing web agency. This role combines lead outreach, CRM coordination, and sales administration to support our business development efforts and keep the pipeline moving.

Key Responsibilities

  • Execute cold call, email, messaging and LinkedIn outreach based on sales strategies
  • Set appointments for the Sales Representative(s) to conduct sales meetings
  • Draft and prepare quotations and invoices using Xero (training provided)
  • Maintain CRM data: update pipeline statuses, log client activities, and ensure record accuracy
  • Coordinate follow-ups and send reminders to prospects for renewals or meeting
  • Prepare templated responses, brochures, and proposals as needed
  • Monitor outreach responses and schedule meetings accordingly
  • Provide daily/weekly performance updates

Requirements

  • 2–3+ years in sales support, admin, or business development (preferably in a digital/tech agency)
  • Some proven track record of sales KPIs
  • Strong verbal and written English communication, especially for outreach messaging and calls
  • Familiar with LinkedIn, email automation tools, and Xero or similar invoicing platforms
  • Highly proactive, responsive, and organized
  • Able to work independently

Job Type: Full-time

Pay: RM2,000.00 - RM4,000.00 per month

Benefits:

  • Work from home

Schedule:

  • Monday to Friday
  • On call

Supplemental Pay:

  • Commission pay
  • Performance bonus

Education:

  • Bachelor's (Required)

Work Location: Remote